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A payout that clears without fuss

Why does Rocketspin Casino ask for KYC before paying?

Every licensed casino runs the same identity check, and at Rocketspin Casino it usually takes 12 hours from the moment your papers land.

Start the check
MGA LicensedRegulated under license MGA/B2C/640/2016 by the Malta Gaming Authority since 2016
Clear picture

Read the six lines before you upload

Six lines that settle who runs the check, under what terms, and how long it holds you.

Who checks
Rocketspin Casino Ltd.
Under which licence
Malta Gaming Authority, MGA/B2C/640/2016
How long
12 hours
When it is mandatory
At the latest before the first withdrawal
Where to ask
[email protected]
Minimum age checked
18+
The evening you upload

Four moves that clear your account

You will know exactly where to go, what to send and what to expect back.

Missing list, not a blank page
Open the verification area inside your account and look for the short list of what is missing. Anything already ticked off needs no second copy.
Four corners in the frame
Photograph the photo page of your passport or your driving licence flat on a table, all four corners in frame. Glare and cropped edges are the usual cause of a second attempt.
Show the method, hide the rest
Send a screenshot or statement that shows the name and the payment method you used, with the digits visible. Cover anything else you like, as long as the name still reads.
Approved, then paid
Close the upload and wait; you will hear back within 12 hours, usually much sooner. Once approved, your withdrawal moves on without being asked again.
Three papers

Which documents will I be asked for?

Most players worry the list is endless, but it is short and every copy has one job.

Proof of identity

ConfirmsYour name, face and date of birth
Must showFull photo page, valid, unedited

Proof of address

ConfirmsWhere you actually live
Must showYour name, address, dated in the last three months

Payment method confirmation

ConfirmsThe method belongs to you
Must showName matching your account, digits visible

Send it again and clear the queue

Match your profile spelling. A letter or digit in your name, date of birth or address differs from what sits on your account, and the reviewer cannot tie the paper to you. Match the spelling to your profile exactly Update your profile in account settings

Old bill out, fresh bill in. An address document has passed its expiry window, so it no longer proves you live where you say today. Request a fresh copy from your provider Send a newer bill covering the same address

Get a sharp result. A cropped screen grab hides the edges, the security marks and the texture, so nothing on it can be checked against the original. Photograph the physical document instead Lay it flat in good daylight

Show Where Your Deposits Came From

Since 2016 the Malta Gaming Authority has held Rocketspin Casino to licence MGA/B2C/640/2016, and that licence makes source of funds checks a duty rather than a choice. The request is routine paperwork, handled quietly — it says nothing about how you play.

Depending on what the review turns up, any of these may be requested.

  • Recent payslips from your employer
  • Bank statements covering recent months
  • A tax return or income summary
  • Proof of a savings or investment account
  • Paperwork from a property or business sale
Four moments that trigger it

Knowing when avoids the wait

After this you will know which moments bring a request, so nothing surprises you mid-payout.

A clean start
Sign-up details that disagree with your papers bring an early request, usually before you can move money out.
The outlier transfer
A transaction far outside your usual pattern draws a review, and the reviewer asks for papers that explain it.
Checked before, cleared now
Being 18 or over is a condition of play, so a date of birth that needs confirming brings a proof of identity request.
The payout that lands sooner
Your first cash-out is the latest point at which every check must be closed, and it is where most players meet the process.
Question desk

Plain answers on identity checks

Most players only want to know one thing: whether a check will hold up their money.

Is it safe to upload my ID and bank papers here?+
Yes. Everything you send sits behind 128-bit SSL encryption, the same lock you use for online banking. Files go only to the team that reviews your account, and that team reads mail sent to [email protected].
Once I upload my papers, how long is the wait?+
Twelve hours is the usual turnaround once your files arrive complete and readable. Upload in the evening and the answer often lands by the next morning your time. If something is blurry, the clock restarts.
Why do you want to know where my money comes from?+
The first time a source of funds question lands it can feel personal, but the Malta Gaming Authority licence makes it routine. Nothing accusatory sits behind it; anti-money-laundering rules simply ask where gambling money began. A payslip or bank statement showing your salary usually settles the matter.
Who licenses this casino, and what is the licence number?+
The Malta Gaming Authority regulates the site under licence MGA/B2C/640/2016, held by Rocketspin Casino Ltd. of Sliema, Malta. That number is worth checking against the regulator's own register. Independent audits by GLI and eCOGRA sit behind the games as well.
Will I have to send the same papers again in future?+
Usually not, since an approved file stays on your account. A new expiry date on your ID or a fresh address can bring the request back, and a new payment method needs its own confirmation.
Do I need to be verified before my first withdrawal goes through?+
The licence requires a cleared check before your first withdrawal leaves. An earlier request can arrive at registration or at your first deposit, so having the papers ready saves a wait later.
Can I send my documents from my phone?+
Yes. Pictures go straight from your camera roll, so a phone handles the whole job as well as a laptop does. Send them when you have a steady signal and the file lands the same way as from a desktop.

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